Resume
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UX Researcher
(Amazon)
June 2022 - present
Investigated existing experiences and inspired new ideas in areas like 3D visualization, style recommendations, and interior design to help raise the bar on experiences on Amazon customers' shopping journeys.
Research Operations Manager
(Forrester Research)
January 2021 - June 2022
Worked with the research quality and operations team to increase the efficiency, productivity, and empowerment of the research team through user-centric practices.
Evaluative Researcher
(Forrester Research)
September 2018 - January 2021
Evaluated touchpoints across various industries and regions to understand digital experience (UX) best practices and gaps. Managed Forrester's "Digital Experience Review" report methodology.
Senior Research Associate
(Forrester Research)
July 2017 - September 2018
Managed the process of research and document production on the Application Development & Delivery Research team. Supported a dozen analysts and contributed to over 70 research reports covering areas of digital transformation.
Research Associate (Forrester Research)
July 2016 - June 2017
Collaborated with a team of industry analysts on the Enterprise Architecture team to assist in the research, writing, and production of client-facing deliverables.